Refund Policy
Unreviewed content template, not launch-ready legal terms. Complete and review this for your actual product.
Nano Banana Generator Team
This is the proposed customer refund policy for one-time Nano Banana Generator credit packs. Request help at support@nanobanana-generator.com using your account email and order reference. Do not email card numbers, passwords or identity documents. Checkout provider terms and applicable mandatory consumer rights also apply.
Unused purchases
Our proposed policy allows a refund request within 14 days of payment when none of the paid credits from that purchase have been used. This is a chosen service policy, not a statement that every jurisdiction provides the same withdrawal period. An eligible request will be checked against purchase, usage and payment records before approval.
Used credits and payment mistakes
Credits used for successfully delivered generation are ordinarily not refundable merely because a result is subjective or the prompt did not produce the desired style. Partial purchases, duplicate charges, non-delivery, unauthorized transactions and closure balances are reviewed case by case. Nothing here limits refunds or remedies required by applicable law or the payment provider.
Refund processing
An approved refund is returned through the payment provider to the original payment method where supported. Bank processing time varies. The refunded paid entitlement is reconciled with the credit ledger; promotional credits are not paid out. A review or dispute does not trigger blind balance subtraction or an unverified merchant refund. No automatic or guaranteed payment refund is represented.
Generation credit compensation
Confirmed generation failures compensate their debit once. Provider acceptance uncertainty remains under reconciliation rather than an automatic compensation. Credit compensation does not replace any separate payment remedy that may apply.
support@nanobanana-generator.com
